FAQ

Ticketing Information

How can I purchase a ticket to a show?
The best way to buy tickets is here on our website. (Your email receipt is your scannable ticket to present when you arrive. Please print it out or have it available on your mobile device to present at the door.) You may also purchase your ticket in cash (or with a credit card) at our box office, which is open daily from 10am to 10pm.

What kind of payment is accepted?
We accept cash and major credit cards for tickets, concessions, alcoholic beverages, and Act2PV merchandise. Artists selling merchandise such as CD’s, t-shirts, etc. always accept cash but do not always accept credit cards.

When is the box office open?
The box office is open 10am to 10pm daily.

Where is “Will Call” located?
“Will Call” is located at our box office.

Do I need to purchase a ticket for my child?
Yes, children over 2 years old must have a ticket. Every “body” must have a ticket. Sometimes we have special promotions for “family-friendly” shows, and these will be advertised on the website.

What’s the difference between “preferred” admission and “general” admission?
“Preferred” admission is shown in yellow on our seating charts and the seats are located in the front of the theater. “General” admission is shown in red on our seating charts, usually in the back of the theater, and the seats are less expensive. However, all seats have very good visibility in each of our theaters.

Are ticket prices in USD or pesos?
Our ticket prices are shown on our website in US Dollars, although you may pay in US Dollars or in Mexican pesos at the box office.

What is your refund policy?
All ticket sales are final. We offer refunds ONLY when a show is canceled.

Can I exchange my ticket for another show?
Yes, you are always permitted to exchange your ticket for any show at Act2PV if you are unable to attend a show.

When will I receive my ticket to a show?
Your email confirmation letter is your ticket to present when you arrive. It shows your seat number and your payment information. Please print it out or have it available on your mobile device to present at the door.

What is the “service fee?”
In the past, the only way you could pay for ticket online was to use Paypal, and they always added a service charge for the convenience of using their service to purchase your tickets. Act2PV never received that extra charge. However, in December, we implemented a brand-new payment system where you can pay Act2PV directly ONLINE with your own credit card - VISA, Mastercard, American Express or Discover - and no service charges are added! So when you are given the option of how to purchase your tickets, click on the "STRIPE" option to pay with your credit card!

Can I buy a ticket at the door?
Our tickets are sold on a “first-come / first-served” basis, so we cannot guarantee that a ticket will be available at the door. Many of our shows do sell out.

Are gift certificates available?
Yes, we have gift certificates available on our website that can be purchased with your credit card and will be sent to you (or the recipient) by email. Paper gift certificates are also available at our box office.

Can I get a discount for a large group?
Yes, we do offer discounts for groups of 10 or more who are attending the same show. Contact us at info@act2pv.com for information.

Questions About the Venue and Amenities

Is there an elevator to accommodate handicapped people?
No, unfortunately Act2PV does not have an elevator to accommodate handicapped people. Installing an elevator or escalator is on our “bucket list” of things to do someday. Act2PV theaters are located on the 2nd and 3rd floors of our building.

How early should I arrive before a show?
Show times are posted on individual event pages. It’s a good idea to arrive at least 30 minutes before the scheduled show time. You can relax and have a drink in the beautiful, fully-stocked Encore Lounge Bar while you wait.

Does Act2PV have a “lost and found?”
Yes, our “lost and found” is located at the box office.

Is there an age restriction for shows at Act2PV?
Everyone is welcome at all shows unless noted on the event page. We do ask, however, that a child be taken out of the theater if he/she is causing a disturbance.

Can I ask a question by email?
Yes, you can send a message to info@act2pv.com if you can’t find an answer to your question here.

How can I get on your mailing list?
You can sign up for our mailing list by entering your email address HERE or in the box at the bottom of every page on our website. We send regular newsletters about new shows, behind-the-scenes information, and special discounts!

Are your shows in English or Spanish?
Most of our shows are performed in English. You can click on the banner of the show on our website at www.act2pv.com to see what language it is being performed in.

Is there a dress code at Act2PV?
There is no dress code at Act2PV. Since Puerto Vallarta is a tourist destination, we want people to be comfortable. A light jacket may be a good idea, though, because we do have air conditioning.

Are food and drinks available at Act2PV?
Drinks are available before, during and after the shows at Act2PV. Your server will take your order and serve you during the show. Concessions are also available at Act2PV.

Are there any restaurants close to Act2PV?
Act2PV is located in Zona Romantica and there are HUNDREDS of restaurants of all types within walking distance of the theater. There is also a sushi bar directly downstairs that can deliver to the Starlight Cabaret.

Is parking available?
Act2PV does not have a parking garage, but street parking is available. Taxi and vehicle drop-off and pick-up is available directly in front of the theater.

Can I take photos or videotape a performance?
Yes, you may take photos and/or videos of most of our shows (unless otherwise noted). We do ask, though, that you do not use a flash on your camera as it may disturb the performers.

Miscellaneous

I love Act2PV and want to donate. How can I do that?
Act2PV is extremely grateful for all donations! Go to our website at www.act2pv.com/donation for information on how to donate. If you have additional questions, send a message to info@act2pv.com.

How can I audition for a show at Act2PV?
Each Spring, Act2PV holds auditions for its shows for the following season. Sometimes we hold special auditions for specific roles. If you would like to be notified about the next audition, you may subscribe to our newsletter HERE.

What is included with a season pass?
A limited number of season passes go on sale in September each year. There are three types of season passes available, each of which provides discounts on 40+ Act2PV shows, VIP status, priority seating, and many other exclusive benefits.

How can I purchase a season pass?
Sign up for our newsletter HERE so that we can notify you when the season passes become available!

How can I present a show at Act2PV?
We are always looking for new shows here at Act2PV! If you are interested in booking a show, send a message to info@act2pv.com. Please include a proposal, promotional materials, and a video of yourself performing.

Covid-19 Requirements

Are masks required?
At this time, no masks are required. Act2PV does, however, still have HEPPA filters, ionizers, etc. installed in its theaters and they will implement any and all government requirements.

Do I need to provide a proof of vaccination?
No, the Mexican government no longer requires us to request a proof of vaccination.

Contact Information

If you cannot find an answer to your question here, please contact us at info@act2pv.com.